Terms of service

Terms of Service for Octi Nutrition Ltd

Effective Date: 24 September 2025

Welcome to Octi Nutrition Ltd! These Terms of Service (“Terms”) govern your use of our website and services (“Services”). Please read these carefully. By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our Services.

OVERVIEW

Octi Nutrition Ltd (“we,” “us,” “our”) operates this website and offers products and services related to nutrition supplements and related items. These Terms establish your rights and obligations when using our Services. Our platform is hosted via Shopify, and your transactions are processed through it.

1. Access & Account

  • You must be at least 18 years old to use our Services.
  • You agree to provide accurate, current, and complete information during registration or purchase.
  • You are responsible for maintaining the confidentiality of your login details.
  • You may not transfer or share your account.
  • We reserve the right to suspend or terminate accounts that breach these Terms or engage in unlawful activity.

2. Our Products

  • We aim to describe our products accurately. However, colours and appearances may vary depending on your device.
  • We do not guarantee that products will meet your expectations or be identical to images.
  • We reserve the right to modify, discontinue, or limit products at any time without notice.

3. Orders & Payment

  • Placing an order is considered an offer to purchase. We reserve the right to accept or reject your order.
  • Orders are only confirmed once you receive a confirmation email.
  • Payment must be completed before the order is accepted.
  • You warrant that all payment details provided are correct and valid.
  • We reserve the right to cancel or refuse any order at our discretion.

4. Prices & Taxes

  • Prices are subject to change without notice and include VAT where applicable.
  • Total charges include product price, taxes, and shipping fees.
  • Payment is processed securely during checkout.
  • You are responsible for providing accurate billing and shipping information.

5. Shipping & Delivery

  • Orders are processed within 1-3 business days.
  • Delivery estimates:
    • UK Standard Delivery: 5-10 business days.
    • UK Express Delivery: 2-5 business days.
  • Shipping costs are calculated at checkout.
  • Risk and title pass to you once the goods are delivered.
  • We are not responsible for delays caused by couriers, customs, or other circumstances outside our control.

6. Customs & Import Duties

  • Orders shipped within the UK are not subject to customs duties.
  • International shipments may be subject to customs fees, import taxes, or duties, which are the recipient’s responsibility.

7. Intellectual Property

  • All content, trademarks, logos, and design elements are owned by Octi Nutrition Ltd or licensors.
  • You may only use content for personal, non-commercial use.
  • Reproduction, distribution, modification, or commercial use without our prior written consent is prohibited.

8. Third-Party Links & Content

  • Our website may include links to third-party sites.
  • We are not responsible for content, policies, or practices of third-party sites.
  • Use third-party sites at your own risk.

9. Relationship with Shopify

  • Our store is hosted by Shopify.
  • We process all sales and customer service related to our products.
  • Shopify is not responsible for transactions, disputes, or damages arising from your purchases.

10. Privacy Policy

  • Your personal data is processed according to our Privacy Policy and Shopify’s Privacy Policy .
  • By using our site, you agree to these policies and acknowledge your rights regarding your data.

11. Feedback & Reviews

  • You may submit reviews or feedback intending to be truthful and lawful.
  • You grant us a license to use, modify, and publish your feedback.
  • You guarantee that your feedback does not infringe third-party rights and is lawful.

12. Errors & Updates

  • We reserve the right to correct inaccuracies, errors, or omissions and update information without notice.
  • Continued use after updates indicates acceptance of amended Terms.

13. Prohibited Uses

You agree not to:

  • Use our website unlawfully or for malicious purposes.
  • Transmit viruses, malware, or harmful data.
  • Collect or harvest data unlawfully.
  • Impersonate others or deceive.
  • Engage in activities harming our reputation or infrastructure.

14. Termination

  • We may suspend or terminate your access if you breach these Terms or engage in unlawful activity without prior notice.
  • Termination does not affect accrued rights or obligations.

15. Warranties & Disclaimers

  • Our Services and products are provided on an “as is” basis. We do not warrant that the products will meet your expectations, be available at all times, or be free from defects.
  • While we make every effort to ensure accuracy and quality, we do not guarantee the completeness, correctness, or reliability of any information, content, or products offered through our website.
  • To the maximum extent permitted by law, Octi Nutrition Ltd disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and freedom from defects or errors.
  • We do not warrant that our website or services will be uninterrupted, secure, or free from viruses or other harmful components.
  • Your use of our products and services is at your own risk. We shall not be liable for any damages, including direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use, misuse, or inability to use our services or products.