Shipping policy

Processing: Orders placed before 3pm on a working day are usually dispatched the same day. Otherwise, we dispatch them the next working day.

UK delivery: Tracked delivery, usually 1-3 working days after dispatch. £3.80 on orders under £30. Free on orders of £30 or more.

Europe: Tracked delivery to Belgium, France, Germany, the Netherlands and Spain for £7.99. Any customs duties or import taxes are the customer's responsibility.

Tracking: You'll get a tracking link by email as soon as your order leaves us.

Problems with delivery: If your order hasn't arrived in the expected time, or arrives damaged, email Help@Octi-Nutrition.co.uk within 7 days (with photos if damaged) and we'll sort it.

Changes and cancellations: Contact us within 24 hours of ordering. We can't change an order once it has been dispatched.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number to monitor your package’s progress.

Customs and Import Taxes
As a UK-based business, customs or import taxes are not typically applicable for deliveries within the UK. For overseas orders, customers are responsible for any customs duties or taxes that may be incurred.

Delivery Issues
If your order has not arrived within the estimated timeframe, please contact our customer service team at [your contact email/phone]. We will work with our suppliers and couriers to resolve the issue.

Damaged or Lost Items
Please inspect your package upon receipt. If you find any damages or if your order is lost in transit, contact us within 7 days with photos of the damaged package or missing items.

Changes & Cancellations
If you need to change or cancel your order, please contact us within 24 hours of purchase. Once shipped, we cannot amend or cancel the order.