Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1-3 business days. Please note that processing times may vary during peak periods or due to supplier delays.
Shipping Methods & Delivery Time
- Standard Shipping: Estimated delivery within 5-10 business days.
- Express Shipping: Estimated delivery within 2-5 business days (available at checkout, where applicable).
Please be aware that delivery times are estimates and may vary depending on your location and the courier service.
Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. Free standard shipping is available for orders over £50.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number to monitor your package’s progress.
Customs and Import Taxes
As a UK-based business, customs or import taxes are not typically applicable for deliveries within the UK. For overseas orders, customers are responsible for any customs duties or taxes that may be incurred.
Delivery Issues
If your order has not arrived within the estimated timeframe, please contact our customer service team at [your contact email/phone]. We will work with our suppliers and couriers to resolve the issue.
Damaged or Lost Items
Please inspect your package upon receipt. If you find any damages or if your order is lost in transit, contact us within 7 days with photos of the damaged package or missing items.
Changes & Cancellations
If you need to change or cancel your order, please contact us within 24 hours of purchase. Once shipped, we cannot amend or cancel the order.